At Stealth Customer, we understand the importance of constantly striving for improvement in your business.
Our dedicated team of undercover experts is here to assist you in identifying vulnerabilities that may have gone unnoticed, even with trustworthy managers, top-performing employees, and comprehensive training programs in place.
With our meticulous observation and insightful analysis, we uncover oversights that could potentially impact customer satisfaction and your brand's reputation. Catering to a wide range of industries including restaurants, bars, hotels, resorts, retail establishments, and online businesses, our tailored solutions will help you stay focused, agile, and one step ahead of any potential issues.
Experience the benefits of our unique mystery shopping service and unlock the hidden potential for growth and success within your organization.
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Areas of Expertise
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Bars & Restaurants
Running a bar and restaurant involves many complexities. Despite hiring top staff, sourcing quality ingredients, and investing passion, customer satisfaction is not always guaranteed.
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Hotels & Resorts
In the hospitality industry, meeting guest expectations influenced by social media is tough but satisfying. The heart of hospitality is personalized service and attention to detail, making their stay exceptional.
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Retail & E-Commerce
Customers have options and it’s important to keep their engagement personalized. We specialize in both physical retail and online user testing. Our goal is to be the customer and go on the same journey to ideinity gaps and opportunities.
How It Works
Step 1: Free Consultation
Begin your journey with a complimentary consultation outside your establishment. Our experts will meet with you to understand your unique needs, concerns, and goals. This initial consultation ensures that we tailor our secret shopper experience to address your specific requirements.
Step 2: Strategy Planning
Once we've gained insights into your concerns, we collaboratively plan a strategy that aligns with your goals. This may include specific areas of focus, such as service quality, staff interactions, upselling techniques, or any other aspects vital to your establishment's success.
Step 3: Disguised Visits
Imagine being in disguise at your own restaurant, hotel, or bar – that's the experience we offer. Our secret shoppers conduct discreet visits to your establishment, seamlessly blending into the environment. With their anonymity assured, they can observe, interact, and evaluate without arousing suspicion.
Step 4: Minimum Commitment, Maximum Impact
Our commitment to flexibility is reflected in our shortest contract – a minimum of one visit per month for a duration of six months. This allows us to provide consistent, ongoing insights that contribute to the continuous improvement of your establishment.
Step 5: Timely Reports
Receive detailed reports within five days of each visit. These reports can be presented to you in person or accessed online for your convenience. Our goal is to provide you with actionable insights promptly, empowering you to make informed decisions and enhancements to your business.
Why Secret Shopper Co?
Enhance Overall Hospitality
Drive Customer Satisfaction
Understand the intricacies of your customer's experience and enhance satisfaction levels by addressing specific pain points and celebrating strengths.
Boost Revenue
Our secret shopper service goes beyond evaluating service; it identifies opportunities for upselling and revenue generation, contributing to the financial success of your business.
Online Reputation
Positive online reviews are crucial for attracting new customers. Our service helps you showcase your strengths, leading to increased positive online reviews and an enhanced online presence.
Hospitality is at the core of the dining experience. Our insights help you fine-tune this crucial aspect, creating an atmosphere that encourages repeat business and positive word-of-mouth.
Experience
We have over 15 years experience in restaurant and hotel experience and understand what makes a business succeed. Our ability to train people to be great also helps retain employees instead of hiring can help build a strong company culture.
“Customers seek value and an unforgettable experience, not just a mere transaction.”
– Stealth Founder
